These Terms of Use are the agreement between you and Diil for using Diil. Please read them before you sign up — we have kept them as short and plain as we could.
Diil
Contact: contact form
1. Accepting these Terms
By creating an account or using Diil, you accept these Terms and confirm that you have read the Privacy Policy. If you use Diil on behalf of a company or another organisation, you confirm that you are authorised to accept these Terms for it; “you” then means that organisation. If you do not agree, please do not use the service.
You must be at least 16 years old and able to enter into a binding contract to use Diil.
2. The service
Diil is an online service for running a website: a visual editor that lets you change content right on your pages, a CRM for leads, live chat, analytics, a blog, multilingual content, a content API and the widget (widget.js) that connects your website to all of this. The exact set of features depends on your plan and may change as we improve the product.
3. Your account and its security
- Give accurate information when you register and keep your email address up to date — we use it to reach you.
- Keep your password and sign-in details confidential. You are responsible for what happens in your account.
- You can invite team members and decide what they can access. You are responsible for their actions in your workspace and for removing access when it is no longer needed.
- If you think someone has got into your account, tell us straight away through our contact form.
4. Trial and paid plans
Trial
Every new account gets a free trial for 7 days, once per account, starting at sign-up. No payment card is needed. The features included in the trial are shown on our pricing page and in the CRM.
Paid plans
- Paid plans run for periods of 30 days. Current plans and prices are shown on our website and in the CRM.
- Plans are paid from a prepaid balance in your account. The available ways to top up the balance are shown in the CRM.
- Paid plans are sold through our reseller and Merchant of Record, Creem (Armitage Labs OÜ), Estonia. Card and other non-crypto payments are made to Creem, which appears as the seller on your receipt and bank statement and processes your payment details under its own terms and privacy policy. Cryptocurrency payments, where we offer them, are made to us directly.
- At the end of each period the plan renews automatically and the price of the next period is charged from your balance. If the balance is not enough, the plan is not renewed.
- An upgrade takes effect immediately; you pay the difference for the rest of the current period (proration). A downgrade or cancellation takes effect at the end of the current period.
- Each plan has limits — for example on the number of websites, pages, blocks, languages, storage and characters of automatic translation. When you reach a limit, you may need to move to a higher plan.
- Prices may be subject to taxes where the law requires them.
- Refunds follow our Refund Policy: among other things, a 14-day money-back guarantee on your first payment for a paid plan and a full refund of duplicate or erroneous charges. Outside the cases it describes, we do not refund the unused part of a period that has started. Your mandatory consumer rights are not affected.
We may change prices. A new price applies from your next period after the change, and we will tell you about it in advance by email or in the CRM.
5. Your content and your responsibility
Everything you or your team add to Diil — texts, images, files, pages, blog posts, settings, as well as the data your website collects through Diil — is “your content”. It stays yours. You give us a worldwide, non-exclusive, royalty-free licence to host, store, copy, process, translate (when you ask us to), display and transmit your content, only as needed to provide and support the service for you. The licence ends when your content is deleted from the service.
You are responsible for your content and for your website. In particular, you confirm that:
- you have the rights to publish your content and to let us process it as described here;
- your content and your use of Diil comply with the law that applies to you and your visitors;
- you inform the visitors of your website about the processing of their data in your own privacy notice and have a valid legal basis for it, including consent where required (see section 8).
6. Acceptable use
You must not use Diil to:
- publish or distribute illegal content, or content that infringes the rights of others (copyright, trademarks, privacy);
- send spam or unsolicited bulk messages, including through forms, chat or notifications;
- distribute malware or host phishing pages, or collect passwords, card numbers and similar data by deception;
- harass, threaten or deceive people, or abuse the live chat and forms of other websites;
- get around plan limits, rate limits or access rights, or share one account to avoid paying for a plan;
- copy, decompile or reverse-engineer the service, or scan, probe or test its security without our written permission;
- overload or disrupt the service or the networks and services connected to it.
Found a vulnerability? We welcome responsible disclosure: please report it through the contact form, give us reasonable time to fix it before telling anyone else, and do not access or change data that is not yours.
7. Live demo
The live demo is a temporary sandbox with sample data. It is available without registration, lasts 60 minutes and is then deleted completely, together with anything entered into it. Please do not enter real personal data into the demo.
8. Processing visitor data for you
When your website uses Diil, we process personal data of your visitors (analytics, form submissions, chats, site accounts) on your behalf. For that data you are the controller and we are the processor. This section is our data processing agreement within the meaning of Article 28 GDPR; what data is processed is described in the Privacy Policy.
- Instructions. We process visitor data only to provide the service, according to these Terms and your settings in the CRM, which are your documented instructions. If we are legally required to do otherwise, we will tell you unless the law forbids it.
- Confidentiality. People who have access to the data are bound by confidentiality.
- Security. We apply the technical and organisational measures described in the Privacy Policy and keep them up to date.
- Sub-processors. You authorise the sub-processors listed in the Privacy Policy. We will announce new ones there in advance; if you object on reasonable grounds and we cannot resolve it, you can stop using the service. We impose data protection obligations on sub-processors that are no less protective than these, and we remain responsible for them.
- Transfers. Where data is transferred outside the European Economic Area, we rely on an adequacy decision or the Standard Contractual Clauses.
- Assistance. The CRM lets you view and delete leads and chats yourself. Beyond that, we will reasonably help you answer visitors’ requests to exercise their rights, and with data protection impact assessments and consultations with authorities where they concern our processing.
- Breaches. We will notify you without undue delay after becoming aware of a personal data breach affecting your visitors’ data, with the information we have.
- Deletion. When you delete data, a website or your account, the related visitor data is deleted, including from backups within 30 days, unless the law requires us to keep it.
- Information and audits. We will provide the information reasonably needed to show that we comply with this section.
You are responsible for having a lawful basis for the processing and for informing your visitors. If your visitors must consent to analytics, turn on the widget’s consent mode (data-consent="required") and connect it to your consent banner. Do not collect special categories of data (such as health data) through Diil forms or chat unless the law allows it and you have the necessary safeguards.
9. Availability and changes to the service
We work to keep Diil running smoothly, but we do not promise uninterrupted availability and there is no service level agreement (SLA). The service may be unavailable during maintenance, updates or for reasons outside our control. Features marked as beta or preview may change or be withdrawn. We may change, add or remove features; if we remove something important that you pay for, we will tell you in advance. If an outage caused by us lasts more than 24 consecutive hours, you can ask for your plan to be extended as described in the Refund Policy.
10. Suspension and termination
- You can stop using Diil at any time and delete your account in the CRM settings or by asking us.
- We may suspend or close an account that seriously or repeatedly breaches these Terms, puts other users or the service at risk, or where the law requires us to. Where reasonable, we will warn you first and give you a chance to fix the problem.
11. When a plan expires, and deletion
If your plan expires and is not renewed, the CRM is locked except for signing in and billing, so you can top up and continue. Your website keeps being served and your data is kept; we currently do not delete data of expired accounts automatically. If we ever introduce automatic deletion for long-expired accounts, we will notify you in advance.
When you delete your account, your data is deleted, including from backups within 30 days, unless the law requires us to keep some of it. Save anything you want to keep before deleting the account.
12. Our intellectual property
The service, its software, design, documentation and the Diil name and logo belong to Diil or its licensors. You get a limited, non-exclusive, non-transferable right to use the service for the duration of these Terms. If you send us feedback or ideas, we may use them without any obligation to you.
13. Disclaimers
The service is provided “as is” and “as available”. To the extent the law allows, we make no warranties beyond those expressly stated in these Terms — for example, that the service will meet every one of your needs, be error-free, or that analytics figures will match those of other tools exactly.
14. Limitation of liability
To the extent the law allows, we are not liable for indirect or consequential losses, such as lost profit, lost revenue, lost data or business interruption. Our total liability arising out of or in connection with these Terms is limited to the fees you paid us for the service in the three months before the event that gave rise to the claim.
Nothing in these Terms limits liability for intent or gross negligence, for death or personal injury, or any other liability that cannot be limited by law. If you are a consumer, you keep all the rights that the mandatory law of your country of residence gives you.
15. Indemnity
If a third party makes a claim against us because of your content, your website or your breach of these Terms or of the law, you will compensate us for the resulting reasonable costs and losses, including reasonable legal fees. We will tell you about such a claim promptly and let you take part in the defence. This does not apply to consumers to the extent the law does not allow it.
16. Changes to these Terms
We may update these Terms. The date at the top shows the current version. For material changes we will notify account holders by email or in the CRM at least 14 days before they take effect. If you do not agree with the changes, you can stop using the service and delete your account before then; if you keep using it after that date, the new Terms apply.
17. Governing law and disputes
These Terms are governed by the laws of the country in which Diil is established, without regard to its conflict-of-law rules. Disputes will be heard by the courts of that country.
If you are a consumer, this choice of law does not deprive you of the protection of the mandatory rules of the country where you live, and you may also bring a claim before the courts there. Before going to court, please write to us — most problems are resolved faster that way.
18. Other terms
If any provision of these Terms is found invalid, the rest remain in force. If we do not enforce a right straight away, we have not waived it. You may not transfer your rights under these Terms without our consent; we may transfer them to a successor of the service, and we will tell you if we do.
19. Contact
Questions about these Terms? Write to us through our contact form.